Make Happy Customers

Objective:  This workshop wil transform your staff into Customer Service STARS

Ideal for: Anyone working with customers - both internal and external. Suitable for staff working in face to face situations or over the phone

This half-day workshop focuses on:

  • Understanding how important customer service is to the success of the organisation 
  • Benefits of exceeding customer expectations
  • Making a difference to your customer service
  • Handle complaints and difficult customers in a positive and effective manner
  • Build rapport and use body language to create strong business relationships 
  • Create a positive first impression
  • Dealing with miscommunication
  • Active listening

Included:

  • All course materials
  • Certificate of Attendance in PDF to add to your professional development portfolio

Book a half day in-house workshop for only $1,995 plus GST - up to 20 participants!  Extra participants can attend at only $70 plus GST per person


To find out more about how the Centre for Change & Project Management can help with your Change Management training needs, please feel free to contact us on 1300 044 140 or by using the contact form below

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